A user’s laptop has died but the hard drive is still functioning. Which of the following is the BEST
way for the user to still access and edit all of their data?

Which of the following is the BEST way to get rid of dead pixels on a laptop screen?

A technician is tasked with upgrading a network card on a Windows 7 Professional PC. The
technician installs the network card, loads Windows XP drivers that came with the network card,
and reboots the PC. Upon rebooting, the computer blue screens and the technician cannot get the
computer to boot up properly. Which of the following should the technician perform to resolve this
issue without any data loss? (Select TWO).

A technician is installing and configuring a SOHO wireless network for a client. The client only
wants five authorized computers to connect to the network with a defined IP range. Which of the
following should the technician configure on the router? (Select TWO).

A user calls the helpdesk and states that they are receiving an IP conflict error on their computer.
The user is on a company network that uses DHCP. The technician verified the PC is using DHCP

to obtain TCP/IP settings. Which of the following commands should the helpdesk technician use to
resolve this issue? (Select TWO).

A user calls the helpdesk and states that they suddenly cannot connect to the Internet or any other
network resources. The user is on a company network that uses DHCP. The technician runs
IPCONFIG from the command prompt and the PC has an IP address of 0.0.0.0. Which of the
following steps should the technician perform FIRST to troubleshoot this issue?

A user reports that the desktop PC shuts down 10 minutes after turning it on in the morning. When
the technician moves the PC, it sounds like there are loose parts sliding around in the case. Which
of the following is the MOST likely explanation for the PC shutting down?

A technician is diagnosing a PC running Windows 7 which has been affected with an “NTLDR is
missing” error message. Which of the following command line tools would BEST resolve the
problem?

A user reports that people are receiving emails from their account that the user never sent. Which
of the following security measures would BEST resolve the problem?

A technician is repairing a workstation that exhibits random reboots at odd times of the day. Which
of the following should be performed FIRST when troubleshooting the issue? (Select TWO).