Which of the following is the command line entry to start an archive or restore a process on a
Windows XP computer?

A technician receives a report that the pages coming out of a laser printer are smearing when
touched. Which of the following components should the technician check FIRST to resolve this
issue?

A technician is working on a user’s PC. After testing the theory of the cause, which of the following
could the technician perform NEXT? (Select TWO).

A technician responds to a hardware issue with a server. The technician discovers that one of the
hard drives in the server has failed. The server is set up in a RAID 1 configuration. Which of the
following steps would the technician perform NEXT?

When removing the top case from a laptop, which of the following, besides hand tools, should a
technician have on hand to assure correct disassembly and reassembly? (Select TWO).

A user states that when they logon to their computer sometimes they get an IP conflict error. The
user computer is configured with a static IP. Which of the following is the problem?

A user has recently installed Windows 7 on a computer. They ran Windows updates, updated the
firmware and installed a printer. The user accessed a P2P application and now they are getting a
large amount of browser pop-ups. Which of the following is MOST likely the cause of the pop-ups?

Users are reporting that their laser printer is picking up multiple pages. The printer has very high
utilization. Which of the following should be performed to resolve this issue?

A PC is powering on but the only activity a technician can see is spinning fans. Which of the
following components would MOST likely be at fault for such a condition? (Select TWO).

A user’s PC has four hard drives in a RAID setup. After a single drive fails, the system will no
longer boot and even rescue disks cannot see or access the volume. Which of the following RAID
types was the user MOST likely using?