A manager asks a technician to find a way to deploy images to all new computers from a
central location. Which of the following would be used to accomplish this?

A user is reporting their web browser is not going to the site they are attempting to access.
Which of the following would BEST resolve this?

Anne, a user, states her computer is running very slow. On further investigation, a technician
sees several disk errors in the event viewer. Which of the following commands would be
used to resolve this issue?

A technician is called onsite to solve a network connection error. Upon arrival, the technician
observes a message on the screen stating there is no boot drive found. Which of the
following steps should the technician take NEXT?

A user states every time Windows boots up it runs very slow for the first few minutes. The
user asks if a technician can shorten the boot time. Which of the following tools would be
used to address the issue?

The technician is dispatched to a user’s home to secure a wireless network. The SOHO user
has only one system to connect wirelessly, yet wishes to protect their Wi-Fi from
unauthorized use. Which of the following will BEST meet the user’s requirements?

A user recently installed a new video driver on a PC but upon boot Windows will not start.
Which of the following is the BEST option to correct the issue?

A user has installed a new wireless router and is unable to connect their game console to
the manufacturer’s service. Which of the following should the technician look for FIRST?

Which of the following is a required component of a virtual environment?

A user reports that they cleared a paper jam and now cannot print. The technician reseats
the paper and then prints a test page from the printer. A test page sent from the workstation
does not print. Which of the following actions should the technician take FIRST?