You are working as a technician at AIOTestKing.com. In order to secure the IT environment at Certkiller ‘s main office it has been decided that normal users of workstations are no longer allowed to install software by them self. All computers at Certkiller ‘s main office runs Windows XP Professional. Which of the following suggestions would deter the installation of software by user?

You are working as a senior technician at AIOTestKing.com. A trainee wonders which of the following that is able to issue a Remote Assistance Invitations. What will you answer him?

You are working as a technician at AIOTestKing.com. A user that is concerned about IT security asks you which of the following represents the strongest password. What will you answer the user?

You are working as a senior technician at AIOTestKing.com. A trainee asks which of the following access control methods is used by Windows XP. What will you answer him?

You are working as a technician at AIOTestKing.com. Certkiller is hiring new staff and as staff are added, each staff member receives individually configured access to the network folders they need. As Certkiller has grown, the human resources department has become unable to keep up with the permission assignments to new employees. Which of the following could help the HR department to accomplish the assignment of the permissions to new employees?

You are working as a technician at AIOTestKing.com. You receive a call from a new employee that requests an email login and password. Which of the following should you do FIRST?

You are working as a technician at AIOTestKing.com. Your boss asks you what the BEST way to prevent viruses and Trojan horses from attacking operating system files is. Considering the given alternatives, what would you answer him?

You are working as a technician at AIOTestKing.com. You are trying to access a computer over Remote Desktop Connection in order to troubleshoot some problems on it. The Remote Desktop Connection is unsuccessful with an error message stating, ‘The specified remote computer could not be found. Which of the following must be verified to resolve the problem?

You work as a technician at AIOTestKing.com. You are asked to help a user that is able to access local network resources but has no luck when trying to access network resources outside the local office by neither by using the host name or the IP address. What would be the MOST probable cause of the user’s problem?

You are working as a technician at AIOTestKing.com. You are asked to troubleshoot a computer that cannot connect to the network. No one else is currently experiencing problems with the network. Which of the following tasks should be FIRST on your troubleshooting checklist?