A user reports that a local printer attached to the workstation is not printing properly. Three jobs appear in the print queue when the user checks Printers and Faxes and the printer display shows Ready. Which of the following should be attempted FIRST?

A company would like to deploy a more secure method of user authentication than usernames and passwords for access to classified material. Which of the following could be recommended?

When a technician takes ownership of a customers problem, the technician is committing
to:

A user reports that the computer has stopped displaying video. A technician observes that upon initial power-on, the computers BIOS is issuing a beep code. Which of the following should the technician recommend?

A user has replaced the ink cartridges in the printer and now cannot print. The technician should recommend that the user:

A technician has provided a customer with a specific time frame for finding a solution to the customers problem. As the deadline approaches, the technician realizes that a solution has not yet been found. Which of the following would be the BEST action to take next?

While at work, a technician receives a telephone call from a customer requesting the telephone number of another technician. The customer knows the technician and would like to speak with that technician. Which of the following actions should be taken?

The initial problem owner is defined as the:

A technician receives a call from a user who purchased a new USB mouse for a computer that does not support USB technology. Which of the following will solve this problem?

Which of the following would test network connectivity and create the least amount of network traffic?