A user reports that a USB device does not work when plugged into the ports on the flat panel video display. No errors are displayed in Device Manager and the device does not seem to be detected when plugged in, however when plugged into the front of the workstation the device works properly. The next troubleshooting step would be to:

In a private enterprise environment, an employee telephones and requests that the password be reset. A technician verifies the employee’s information and resets the password. Which of the following would be the BEST way to document this telephone call?

The command MD will do which of the following?

Compared to a hardware firewall, a software firewall has which of the following characteristics? (Select TWO).

A user wants to change a FAT32 partition to an NTFS partition on a computer running Windows XP. Which of the following can be entered at the command line to perform this change?

After gathering data, which of the following actions should a technician take next when implementing the problem-solving process?

Which of the following types of batteries provides the longest running time for portable devices?

Which of the following would be a valid way for the user to access the Task Manager? (Select THREE).

Which of the following types of replacement cable is required for a parallel printer?

A set of rules governing access to a corporate network is known as which of the following?