A user who works in a high traffic area asks whether there is a way to hide information on the screen so only the user can view the screen. Which of the following would be the BEST response for a technician to make?

An angry customer reports being unable to send or receive email after several telephone calls to technical support. The customer demands that the problem be fixed immediately because the customers boss is waiting for a critical email. Which of the following actions should a technician take FIRST?

A technician using DHCP boots up a network computer, logs in and receives an error message stating, ‘duplicate IP address found.’ The computer completes the login process. To resolve this issue, the technician should run which of the following and then reboot the computer?

A remote user reports being unable to access the Internet, network printers or email. Which of the following should be done to begin troubleshooting the problem?

A user has installed the drivers for a new PS/2 keyboard. After installing the driver the keyboard no longer works. Which of the following would be the correct method for removing the updated drivers?

A collection of books, documents, software tools and online resources used to facilitate problem resolution is known as:

A user reports that a local ink jet printer is not printing. The user has a signed driver, the printers hardware is working, ink is full, print heads are clean, and the printer is connected correctly via USB. The print queue has 20 documents waiting for the printer. Which of the following is MOST likely the cause of the problem?

If a customer is not satisfied with a solution that has been offered, a technician should:

Which of the following folder permissions gives a user the ability to delete a folder? (Select TWO).

Which of the following tools in Windows XP allows users to change the startup behavior temporarily?