A technician must install an application on a computer that has multiple users. The technician is the administrator of the computer. After installing the application, the other users report not having a shortcut to the program. Which of the following would be the BEST way to correct this?

In Windows 2000, the command to create a set of boot disks is:

A user reports not being able to find the port on the back of a new scanner to insert the USB cable that was attached to the old scanner. Which of the following should the technician recommend?

A user has installed the drivers for a mouse. After installing the driver, the mouse has stopped responding. Which of the following would be the correct method for uninstalling the new driver?

A user reports that none of the print jobs sent to a network printer are printing. The technician should tell the user that the:

After troubleshooting a problem on a customers computer, which of the following would be the BEST action to take?

A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer. Which of the following would be another way for the user to send the Remote Assistance invitation?

A user has a computer running Windows XP Professional and has started getting bluescreen general protection fault errors. The user has written the address each time the error has occurred and the address of each error is the same. Which of the following is MOST likely the problem?

Which of the following groups in a domain in Windows 2000 have access to a shared folder by default unless it is removed?

A users laser printer is generating faded printouts. A technician should instruct the user
to: