Which of the following actions should be taken to share a folder on a computer running Windows
XP Home?

A user has upgraded to Windows XP and now cannot run an application that previously worked in
Windows 95. Which of the following steps may be taken to correct this problem?

Which of the following command line functions and utilities will provide hop count and route
information?

An angry customer reports being unable to send or receive email after several telephone calls to
technical support. The customer demands that the problem be fixed immediately because the
customers boss is waiting for a critical email. Which of the following actions should a technician
take FIRST?

A technician receives a laptop that is running out of battery power more quickly than expected.
Which of the following can the technician do to correct the problem?

A company would like to deploy a more secure method of user authentication than usernames and
passwords for access to classified material. Which of the following could be recommended?

A user reports that the computer is no longer displaying video. The user can see the boot-up
screen but the video disappears while loading Windows. Which of the following actions may
resolve the problem?

Which of the following should a technician avoid when attempting to solve a customers problem?

A user reports that when attempting to logon to the computer, an error message appears stating,
‘No network connection, would you like to log on to the machine locally?’ The user selected OK
and was able to get to the desktop. The user then restarted the computer with the same results.
The user’s IP address appears as 169.254.0.1. A technician should ask the user to:

Which of the following is the minimum percentage of free space needed to run disk defragmenter?