While at work, a technician receives a telephone call from a customer requesting the telephone
number of another technician. The customer knows the technician and would like to speak with
that technician. Which of the following actions should be taken?

The alternative to assigning IP addresses manually is to assign them using:

Which of the following commands is used to check for and replace corrupt Windows files?

A technician is contacted by a user who has a laptop computer running Windows XP. The user
has a second monitor connected to the laptop but the second monitor will only mirror the laptop

screen. Which of the following should the technician recommend to solve this problem?

A small company is hiring new staff. As staff are added, each staff member receives individually
configured access to the network folders they need. The company has grown and the human
resources department is not able to keep up with permission assignments and modifications. The
system administrator should implement a procedure for assigning new users to:

Which of the following sequences will update the device driver for a network interface card (NIC)?

After installing a new video card, a technician sees no video display on the monitor. The computer
does not have an onboard video card. Which of the following actions should the technician take
FIRST?

Which of the following commands is used to disconnect a computer’s DHCP lease?

A companys president has decided that senior management should have greater system access
privileges than other staff but not administrator privileges. To accomplish this, senior management
can be assigned to which of the following groups?

When attempting to determine the source of a customers problem, which of the following would be
the MOST important step when gathering information?