While at a customers home, a technician has to call a vendor to help fix the problem. Which of the
following would be the BEST action for the technician to take?

Which of the following shortcuts will lock a computer without logging off?

Which of the following is considered confidential information that could be found on a companys
network? (Select TWO).

A customer is unhappy when the computer has not been fixed by the predetermined time. Which
of the following would be the BEST way to resolve this problem?

Which of the following offers the BEST compression for image files being transferred over the
Internet and archived offsite?

A computers internal power supply fan has stopped running causing the computer to overheat.
Which of the following actions should a technician take?

Which of the following is a static network address?

A laptop computer does not respond when using alternating current (AC) power. Which of the
following actions should the technician take FIRST?

Which of the following display capabilities supports notebooks connected to external displays?

A technician is asked to recover data from a computer at a customers site. After recovering the
data, the technician discovers illegal material on the hard drive. Which of the following actions
should the technician take?