When moving files from an NTFS hard drive to a new NTFS hard drive, which of the following
would explain the reason that the files are not accessible by Windows? (Select TWO).

A customer telephones reporting difficulty with the Internet connection. The customer is upset and
yelling. The technician asks the customer to run some tests to determine the problem but the
customer becomes angrier and begins cursing. The technician should tell the customer

Upon initial boot of a computer, the system performs

How should thermal grease be applied to a CPU heat sink?

A technician wants to enable help desk support staff to initiate help desk sessions rather than
have users send invitations. Which of the following is the BEST course of action?

In Windows 2000/XP Professional, which of the following utilities enables mass data recovery
when using an unencrypted file system?

A computer running Windows XP is having difficulty connecting to a company’s network. Which of
the following could be used to determine whether the computer has a connection to the company
server?

To optimize the paging file which of the following is the BEST choice?

To resolve a distorted video display in a shared video memory environment, restart the computer

A user receives a computer from out of the country and reports that the computer will not power
on. The technician should FIRST verify that the