What is the first thing that should be checked when a user reports that he is unable to print to a
local printer to which he could print to successfully previously?

What problem can be cause by the fusing assembly?

The usual cause of the paper jams in Bubble-jet printers is caused through a worn pick up roller.
What is the other common cause of paper jams in Bubble-jet printers?

The term “ghosting” is used when there are light images of previously printed pages on the current
page. Which of the following can be the cause of this? (Select TWO.)

The letters seem to smear if touched straight after a document has been printed from a laser
printer. From the following select the correct cause of this.

What would you check first if an ink jet printer is printing with a horizontal line missing in the middle
of each letter?

Which of the following is the first step you should take when a Certkiller .com user’s documents
are in the print queue but will not print?

You have been asked to help a user who has some printing problems. The users documents
appears in the print queue but will not print. Which of the following should you do FIRST?

You are working as a senior network technician at Certkiller .com. A trainee asks you for some
assistance. The trainee has installed a new printer, and connected it to a users Windows XP
Workstation computer via a USB cable. The trainee reports that the computer recognized a new
device but the printer does not function. It is MOST likely that the user:

You are working as a technician at Certkiller .com. A user has asked that you check out his ink jet
printer. The printer prints text correctly, but there is a horizontal line missing in the middle of each
letter. Which of the following should you check FIRST?