Which of the following is the proper way to remove a PCMCIA card from a laptop running Windows XP?

A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?

Which of the following describes the BEST course of action a technician should take when a user continuously calls with computer issues?

Which of the following is the FIRST step a technician should take to replace a network printer?

A customer calls the help desk to report that their computer is making a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?

Which of the following is the BEST method for a technician to use to overcome language barriers with a client?

A user has been having difficulty with their PC. Which of the following is the BEST response a technician should give when a user asks for the definition of a particular bluescreen message?

A user calls to report that a notice keeps appearing on their screen whenever they try to pull down video clips from a website. The notice says “This category is being blocked because it is streaming media. Please click continue to use your assigned quota time”. The technician is aware that a new web filtering application was recently implemented which assigns a 120 minute quota on streaming media and a message appears allowing the user to continue. Which of the following is the BEST response for the technician to give the user?

A user calls the helpdesk because a solution that was previously suggested by another technician did not solve the user’s issue. Which of the following is the MOST appropriate response?

Which of the following typically cannot be upgraded in a laptop?