A technician turns on the computer and a bluescreen appears on the monitor with an error code. Which of the following is the BEST place for the technician to find out what this error code means?

When a network printer on a server is mapped for use by a client workstation, where does the client computer normally install the printer drivers from?

In Windows XP, which of the following locations allows the mouse pointer to snap to the default button in a window?

A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?

A technician’s coworker has accidentally been exposed to what may be a dangerous solvent. Which of the following is the MOST appropriate action to take?

Which of the following devices is used to connect to a WAN?

Which of the following cable types consists of only four twisted pairs coppers wires?

A technician is called to a school lab to fix a computer. The computer worked fine the day before, but now does not power on. The computer is plugged into a power strip with another computer. The other computer works fine. Which of the following could be the problem? (Select TWO).

A technician is installing a replacement motherboard. Which of the following will MOST likely cause damage during installation?

Which key combination allows the choice of Task Manager or the computer to be locked in Windows XP Professional?