A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?

Several print jobs have recently been sent to the printer but nothing is printing. While looking at the print queue, the technician notices that the first print job has an error. Which of the following actions should be taken to remove the error and allow the other jobs to print?

A technician has implemented a solution to resolve a customer’s issue with frequent unexpected system restarts. Which of the following should be the technician’s NEXT troubleshooting step?

Which of the following devices will allow a technician to use a single set of input devices on several computers?

A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?

Which of the following memory types needs to be refreshed?

Which of the following protocols uses port 23, by default?

A laptop will not output to a connected projector. Which of the following steps should a technician take FIRST?

Which of the following is MOST likely used for archiving large amounts of data?

A client calls and becomes belligerent and inappropriate with the technician. The technician responds in return with an insult and a loud verbal argument ensues. Which of the following would have been a better course of action for the technician to take?