A network technician has detected duplicate IP addresses on the network. After testing the behavior of rogue DHCP servers, the technician believes that the issue is
related to an unauthorized home router. Which of the following should the technician do NEXT in the troubleshooting methodology?

A user calls the help desk and states that he was working on a spreadsheet and was unable to print it. However, his colleagues are able to print their documents to
the same shared printer. Which of the following should be the FIRST question the helpdesk asks?

A network technician is using a network monitoring system and notices that every device on a particular segment has lost connectivity. Which of the following should
the network technician do NEXT?

A network technician was tasked to respond to a compromised workstation. The technician documented the scene, took the machine offline, and left the PC under a
cubicle overnight. Which of the following steps of incident handling has been incorrectly performed?

Ann, a network technician, was asked to remove a virus. Issues were found several levels deep within the directory structure. To ensure the virus has not infected
the .mp4 files in the directory, she views one of the files and believes it contains illegal material. Which of the following forensics actions should Ann perform?