Which of the following is the BEST response a technician should give when a user asks for the definition of a
A user has been having difficulty with their PC. Which of the following is the BEST response a technician should give when a user asks for the definition of a particular bluescreen message?
Which of the following cables is the EASIEST to tap into?
Which of the following cables is the EASIEST to tap into?
Which of the following should be implemented on a small office home office (SOHO) server?
Which of the following should be implemented on a small office home office (SOHO) server?
Which of the following IP addresses is in a class A range?
Which of the following IP addresses is in a class A range?
Which of the following is the BEST response for the technician to give the user?
A user calls to report that a notice keeps appearing on their screen whenever they try to pull down video clips from a website. The notice says “This category is being blocked because it is streaming media. Please click continue to use your assigned quota time”. The technician is aware that a new web filtering application was recently implemented which assigns a 120 minute quota on streaming media and a message appears allowing the user to continue. Which of the following is the BEST response for the technician to give the user?
Which of the following cable types has a MAXIMUM transmission speed of 10Mbps?
Which of the following cable types has a MAXIMUM transmission speed of 10Mbps?
Which of the following is the default SMTP port?
Which of the following is the default SMTP port?
Which of the following should the technician do NEXT?
A first level help desk support technician receives a call from a customer and works with the customer to resolve the call for several minutes unsuccessfully. Which of the following should the technician do NEXT?
Which of the following is the MOST appropriate response?
A user calls the helpdesk because a solution that was previously suggested by another technician did not solve the user’s issue. Which of the following is the MOST appropriate response?
Which of the following is the MOST likely cause of the network issue?
Users are unable to stay connected to the company’s wireless network. Several times throughout the day the users’ signals are dropped and they are forced to reconnect to the network. A technician determines the network cabling that supplies the WAP has been run inside with several power lines. Which of the following is the MOST likely cause of the network issue?