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Which of the following attacks did the technician experience?

A help desk technician receives a phone call from a user reporting a computer problem. During the phone call, the user starts a conversation with the technician asking detailed information about personnel in upper management. The technician then asks the users name again, after which the user promptly hangs up. Which of the following attacks did the technician experience?

Which of the following would be the recommended installation setting for the CD-ROM drive?

You are working as a technician at Domain.com. You have been asked to install an IDE CD-ROM drive in a workstation. The workstation is currently equipped with an IDE hard drive on the primary chain configured as master. There are no other drives are installed in the workstation. Which of the following would be the recommended installation setting for the CD-ROM drive?