When a technician is planning to replace a laptop hard drive, the technician will need to:

A technician is working on a laptop with a failed Ethernet port caused by ESD. Which of the following is the
simplest solution to restore network connectivity?

A customer asks a technician for a device that has the capability to easily connect a laptop to an external
monitor, keyboard, mouse, and charge the battery. Which of the following devices should the technician
recommend to the customer?

A user has downloaded an image file and needs to install an application from the image. When trying to
execute or open the file, an error is displayed. Which of the following should the user perform?

A customer struggles with the small print of most smartphones. The customer still likes the idea of using a
smartphone for phone calls and work. Which of the following devices should the technician recommend to the
customer?

A user has requested a device that could be used for web-conferences while away from work. The device will
mainly be used for emailing, document reviewing, and phone calls. Which of the following mobile devices would
a technician MOST likely recommend?

A user reports that the cursor jumps to random screen locations when typing on a laptop computer. Which of
the following devices is MOST likely causing this?

A user is requesting a cable to charge and transfer data for an Apple mobile device. Which of the following
connection types would satisfy the user’s requirements?

A customer brings a laptop in for repair, because the screen image is upside down. Which of the following is
the BEST solution?

Which of the following components is responsible for converting light into digital information?