A technician receives a report from a client that is having issues with colors on a monitor. The technician
notices that the monitor does not appear to have any red hues. The technician sees that the monitor has twotypes of inputs, VGA is currently in use, and the HDMI cable is not. The technician powers down the system
and switches from using the VGA cable to the HDMI cable and the issue is resolved. Which of the following
was MOST likely the issue?

A technician receives a call that a client’s PC is not booting after a recent test of the building’s back-up
generators. When the technician arrives, it is discovered that, once powered on, there is no output display or
POST beep codes. Furthermore, after 15 seconds, the system’s fans begin running much louder and faster.
Which of the following is the MOST likely issue?

An office printer that was working earlier in the day is no longer printing any documents. Pre-existing
workstations are manually configured to print to the printer directly over the network. A technician has started to
troubleshoot the problem and determines that the printer can still be seen in the network directory. The
technician has also verified that the printer can print self-diagnostic pages successfully. Which of the following
is the MOST likely cause of the problem?

A technician has upgraded the BIOS of a system that is running with multiple hard drives. Afterward, the system
will not boot and displays an error message “Operating system not found”. Which of the following is the FIRST
thing the technician should inspect?

A user is notified of file system errors on an external hard drive. Which of the following tools can be used to
repair common errors on the drive?

A technician is troubleshooting a desktop that is having intermittent issues with locking up and system errors.
The technician suspects that the problem might be that not enough power is getting to the motherboard. Which
of the following tools would a technician use to determine if the hypothesis is correct?

A user reports that a workstation fails to complete boot up and repeats a series of two beeps over and over.
The user states that the workstation had been displaying BSOD errors after running multiple applications.
Which of the following is the MOST likely cause?

A technician cannot communicate with one particular IP address and needs to narrow down where the traffic is
stopping. Which of the following commands would be used to determine this?

A network technician has been tasked with deploying new VoIP phones on a network. When the technician
plugs the Ethernet cable for the phone into the wall port, the phone fails to turn on. When the technician plugs
the Ethernet cable directly into the computer, the computer is able to access the network. Which of the
following is the MOST likely cause of this issue?

A laptop logon screen can barely be seen, despite adjusting the display’s brightness setting. Which of the
following display components is defective?