A customer has left a computer monitor on over the weekend and now notices slight discoloration of the
screen. This is an example of:

A network printer is online and ready. The accounting group is unable to print to this network printer, but other
departments can. Which of the following would the technician use to resolve the problem?

A user has reported that the company notebook is performing some random mouse actions requiring the user
to make a lot of typing corrections. How can the technician solve the issue for the user?

Joe, a technician, is preparing to replace a laptop screen. This laptop has a touch screen to support Windows
8.1 in order to use the Metro tiles. Which of the following is the FIRST step the technician should perform?

A workstation has a network link light, but it cannot access internal network resources. Which of the following is
the MOST likely cause of the issue?

The loud clicking noise coming from a faulty hard drive is MOST likely created by:

The OSD of a monitor indicates the proper video source is selected, but no image is displayed. Which of the
following issues are the MOST likely reasons? (Select TWO).

A printer on the second floor is not printing for anyone. However, the printer has power and displays ready on
the LCD display. There is paper in the trays and the toner was recently changed. The system administrator
goes to the location with a laptop and tests the network port and is able to connect. Jobs are being queued onthe local machines. Which of the following should the system administrator do to get the printer functioning
again?

A client, Ann, is having issues with a PC shutting down. There are no error messages displayed before the
system powers off. Ann reports that this started after she installed and began using CAD software. The hard
drive, video card, and RAM all meet the software requirements and have passed diagnostics. Which of the
following is MOST likely the issue?

A client has an issue with large files taking a long time to open or save. As time goes by, the issue worsens.
The client has hundreds of GBs of files that are still in the process of backing up. The technician has verified
that the hard drive is healthy and there are no signs of failure. Which of the following troubleshooting steps
should the technician perform NEXT?