A technician is notified that a laptop is not booting. It is discovered that there are no system lights, sounds, or
display when the power button is pressed. Which of the following should the technician attempt FIRST in the
troubleshooting process?

A technician replaces a failed hard drive with a brand new one. The technician boots from a PE CD and
attempts to install a custom OS build deployed from the network. The hard drive is visible in the system’s BIOS.
However, once in the preinstallation environment, the drive is not recognized in the imaging process and the
process fails. Which of the following is MOST likely the cause of failure?

A user reports that the mouse is not working properly. The technician notices on the user’s workstation that the
mouse cursor spins for several minutes before the technician can use the mouse. Which of the following is the
cause of the issue?

A user is reporting that a desktop monitor backlighting is very dim. Which of the following should be performed
FIRST when troubleshooting the problem?

A brownout has occurred within a building. A technician is repairing a workstation which has a power light, but is
not displaying anything on the screen and is not making any sounds during boot up. Which of the following
should be used to further troubleshoot the workstation?

A user is trying to use an external hard drive with an incompatible file system. Which of the following tools will
allow the user to change the file system on the hard drive?

A client’s computer is not connecting to a website. Which of the following commands will allow the technician to
view the route/number of hops between the host and remote systems?

A user states there are multiple small black dots on an LCD screen. Which of the following should be done to
resolve the issue?

After receiving a call from an executive, a technician walks into a meeting room to find that the projector is not
showing the screen of the executive’s laptop. The projector shows a message that reads “No video signal”.
Which of the following is the FIRST thing that the technician should do?

A user, Ann, reports that her company laptop cannot pick up a wireless connection in certain areas of a
building. However, users working on their laptops in the common areas have Internet connectivity. Which of the
following is the MOST likely cause?