A user wants to store a personal video to view at a later time. Which of the following types of media is the
LEAST expensive with a maximum capacity of 750MB?

A customer signed up for the mobile pay service to use with their first generation smartphone but it does not
work at any place that supports the mobile pay service. Which of the following is missing from the customer’s
smartphone?

A customer states that when booting up the workstation, there is a message that says “no operating system
detected”; then, it continues to boot into the operating system. The customer is preparing to modify files on a
USB drive. Which of the following should a technician perform to resolve the problem?

A technician is tasked with upgrading the hard drives of a high-end workstation to SSD. The drives must be
configured in a RAID array, but the RAID card does not support SSD. Which of the following would the
technician verify in order to use the new drives?

Joe, a user, receives a wireless router from his ISP with a pre-set password and configuration. He can connect
to the router fine via Ethernet but cannot see the wireless signal on any of his devices. The LEDs on the router
indicate that a wireless signal is broadcasting. Which of the following settings on the router does Joe need to
adjust to enable the devices to see the wireless signal?

A technician is working on a server with high latency on the mapped network drive. Upon entry into the server
room, the technician suspects an issue with one of the drives in the array. Which of the following would the
technician do to resolve the problem?

A user reports an inkjet printer is constantly feeding two sheets of paper for every page printed. Which of the
following is the MOST likely reason?

Ann, a user, reports her docked mobile workstation will periodically lose her network share drive and lose video
to the second monitor. Which of the following is MOST likely the cause of this anomaly?

A user notices the printer that is used for printing global shipper’s labels is missing columns in the printed
labels. The special label stock is new and appears to be fine. Which of the following should the technician
perform FIRST when troubleshooting this problem?

A user attempts to turn on a computer and receives no response. The user calls the technician to report the
computer is not booting and a faint smell of something burning. Which of the following tools will BEST help to
identify the issue?