Which of the following should be used to ensure that a Windows OS is functioning optimally?

A technician is attempting to remove malware from a customer’s workstation. Which of the following Control
Panel utilities should the technician use?

An administrator has a new workstation that has been loaded with the Windows OS and configured with the
proper IP settings. The workstation needs to be added to the corporation’s domain. Which of the following
utilities will the administrator access to configure this setting?

A technician is performing a clean install of Windows on a new hard drive from a factory DVD, but the computer
does not recognize the optical disc. A “non-system disk or disk error” is observed. Which of the following should
the technician do FIRST?

A customer with a PC has requested assistance setting up Windows 7 parental controls within the web
browser. The customer would like to limit how much time a child can spend on a particular website. Which of
the following tabs under Internet Options will allow the user to create those settings?

Which of the following expansion ports would be used to enable transfer of power, data, and video to peripheral
devices on an Apple computer?

A user is attempting to print a color document but it will not print in color. Which of the following should the
technician do FIRST to fix the problem?

A customer needs a router that will be able to handle all incoming and outgoing networking traffic independent
of the rest of the building. The customer would like the PCs to immediately connect to the Internet and network
resources without any additional configuration. Which of the following should the technician do to meet the
requirements?

A finance officer has submitted a request for a new wireless access point. The technician has set up the
physical equipment and powered it on, but the router will not recognize it. Which of the following should the
technician do to correct the problem?

A technician has just installed a new SOHO router. There are four people sharing the Internet connection, and
whenever one specific user comes online and begins streaming media, browsing slows down for the other
users. Which of the following settings can the technician adjust so the experience is universal for all users?