A technician working for a SOHO recently installed a computer tower inside a cabinet. Users
report the computer often shuts down due to overheating. Which of the following
environmental impacts should have been considered before determining the location of the
computer tower to have avoided the overheating issue?

A technician needs to verify a set of patch cables in inventory are working properly. Which of
the following tools should the technician use?

A department’s multifunction printer just had a maintenance kit installed. When Joe prints the
first page after maintenance is performed, the page has random spots and blotches on the
front and back. Which of the following actions would BEST solve this?

A technician is dispatched to repair a malware infection on a laptop. The user appears
agitated and uneasy about the technician working on the computer without supervision.
Once the malware is mitigated the technician discovers a hidden folder containing
inappropriate materials. Which of the following would the technician do FIRST?

A technician is installing a PCIe wireless card on Joe’s, a customer, desktop computer.
While the technician works, Joe watches and asks questions during the entire process. After
the work order is completed, the technician should do which of the following? (Select TWO).