A technician receives an error every time a workstation boots up. The technician needs to
find out what process is responsible for the error. Which of the following utilities would be
used FIRST?

A technician has been asked by Joe, an end user, to select a new monitor for his desk. Due
to desk size, Joe needs the thinnest monitor possible.
Which of the following monitor types would BEST suit his needs?

A technician is working on a workstation that is receiving read/write failures when trying to
access a particular file. Which of the following commands should the technician use to
resolve this issue?

Which of the following protocols would be BEST used to access the command line interface
of a router securely?

A technician is tasked with changing the account lockout threshold to 30 minutes in Windows
7. Which of the following should the technician use to accomplish this task?

A technician is advised that a laptop battery is no longer charging. Which of the following is
the BEST way to begin diagnostic testing for a battery?

A technician is creating an image that will be used to deploy Windows 7 to 100 PCs. Which
of the following tools should be used to accomplish this?

The boot process of a laptop is slow and often displays “no operating system found”. Which
of the following would BEST solve these problems?

A technician needs to create a new folder from the command line on the root of the C. drive.
Which of the following is the correct command to use?

Which of the following expansion slots would be MOST commonly used to add peripheral
devices onto laptops?