Which of the following devices forwards any packet to all ports regardless of the packet
address?

Which of the following command line tools will terminate a non-system process without
restarting the computer?

Which of the following appliances can function as a connection point between network
devices as well as provide access to the Internet?

A user, Joe, calls and states every few hours he is unable to connect to the Internet for
several minutes but is able to access internal sites during this time. Which of the following
tools would be used to find the issue with the network connection?

Which of the following laptop hardware would be the LEAST likely to be replaced?

Which of the following operating systems can be upgraded directly to Windows 7
Professional by a default installation? (Select TWO).

Which of the following ports is associated with HTTPS?

Which of the following is an example of client-side virtualization?

How should a technician respond in a situation where a user is very upset about a repeated
problem?

Joe, a technician, would like to map a network drive when he starts up his computer in the
morning. Which of the following commands would he use to accomplish this task?