A recent power outage has affected several circuits in the same region, and the helpdesk is
receiving an overwhelming number of calls from users who are having network connectivity
issues. Which of the following examples of professionalism should the helpdesk focus on the
MOST while answering these calls?

Which of the following operating systems is capable of fully utilizing more than 4GB of
system RAM?

Which of the following connectors are typically used to terminate an RG-6 cable? (Select
TWO).

A /all switch is MOST likely to be used with which of the following commands?

Which of the following is the MAIN difference between LED and OLED displays?

A technician wants to create a customized list of common utilities that are easily accessible
in the same location. Which of the following tools would allow them to build such a list?

Laser printers differ from thermal printers because:

A technician needs to use a command line tool to determine the network name and the IP
address of a resource. Which of the following command line tools will provide an IP address
when given a name?

Upon entering a computer room, a technician is shocked by a static electricity discharge
when touching one of the computers. Which of the following environmental controls should
be adjusted so that technicians will not be shocked in the future?

A user wants to configure their network to support VoIP. Which of the following would BEST
support a VoIP installation?