Ann, a user, brings her laptop in and reports that it is no longer charging. Additionally, the
laptop can no longer stay powered on even when plugged in. Which of the following
hardware components is MOST likely in need of replacement?

Which of the following would a technician MOST likely upgrade on a laptop?

A SOHO would like to limit usage of their wireless network to two computers. Which of the
following would be the EASIEST way for a technician to accomplish this?

Joe, a user, has a new slim profile laptop and is in need of additional USB ports. He has also
requested FireWire connection capabilities which his laptop does not provide. Which of the
following would BEST fit the specifications Joe has provided?

Which of the following features would be BEST used to recover a lost mobile device?

Ann is cleaning the printer pickup rollers and spills the cleaning fluid on her leg. In which of
the following would she find the proper way to cleanup the spill?

Which of the following is a difference between Android and iOS operating systems?

Which of the following is the MAXIMUM number of unique IP addresses on an IPv4 Class A
network?

A technician must add a line into HKLM. Which of the following tools would BEST enable this
ability?

Which of the following is an advantage of an IPv6 network?