A user states that when printing to a shared printer nothing happens and the user has
verified that the printer is turned on. Which of the following is the MOST likely cause?

A user brings in an older CRT monitor and reports there are issues with the colors and
bands of discoloration.
Which of the following should be done to correct the issue?

A user reports a loud clicking noise coming from their PC, but the PC operates normally.
Which of the following actions should the technician perform FIRST when responding to this
issue?

Ann, a technician, is inspecting a PC with an Intel Core 2 Quad processor and finds that the
Task Manager is reporting the system as having 8 cores. She is convinced this system only
has four cores. Which of the following technologies is causing the discrepancy?

Which of the following is MOST likely needed when installing a new POS thermal printer?

Ann, a user, reports her display is too dim. Which of the following should be checked to
potentially increase the brightness of the display?

A user states they have rebooted the printer and it is displaying “PC load letter”. Which of the
following is the MOST likely cause?

Which of the following cable types designates that it can safely be run through a drop
ceiling?

Which of the following laptop display types relies on a backlight for the display presentation?

Joe, the Chief Executive Officer (CEO), has a habit of forgetting his mobile device and asks
for assistance in locating it in the future.
Which of the following would help finding his lost device?