Joe, a technician, is sent out to investigate a PC which refuses to turn on for a customer
after a recent thunderstorm. Upon arrival, Joe notices a heavy scent of what seems to have
been an electrical burn.
Which of the following PC components would be MOST likely at fault for the failure?

A user is reporting that they cannot connect to the wireless network from their office but they
were able to connect yesterday. Which of the following would be the MOST likely reason?

A technician has replaced the NIC in a computer running Windows XP Professional and has
properly installed the device driver. The computer indicates the card has network
connectivity, but the technician is unable to access the Internet. Which of the following
should the technician do NEXT to finish the NIC installation?

Which of the following expansion slots is characterized by having an x16 speed?

Ann reports that upon booting up her workstation the screen says that no boot device is
found. She also reports that she hears a faint clicking noise from the workstation. Which of
the following is the MOST likely problem?

A user reports that their PC does not work. Which of the following would be the BEST
question for the technician to ask the user to get further information?

Which of the following Internet connection types has the HIGHEST latency?

Which of the following settings is controlled by jumpers?

A company has decided that all remote users need to use two-factor authentication to
increase security.
Several remote users have reported losing the RSA token and have replaced it several
times.
Which of the following is the solution for these users?

A user reports that their PC boots up to a screen that reads “OS not found”. Which of the
following would be the MOST likely cause of this problem?