Joe, an employee, has just migrated from the Marketing department to the Accounting
department and cannot save files to the Accounting share. He is a member of both the
Marketing and Accounting security groups. A technician discovers the following permissions
are in effect for the Accounting share:
Share permissions: Everyone – Full Control
NTFS permissions: Accounting – Full Control, Marketing – Deny All.
Which of the following should the technician do to enable Joe to save files to the Accounting
share without compromising security?

A technician has a client’s laptop that is randomly shutting down. Which of the following is
the FIRST step of the troubleshooting theory that the technician will perform to resolve the
laptop’s issue?

Which of the following connectors provides the capability to pass both analog and digital
signals?

Which of the following video types has a DB-15 connector?

Anne, a technician, is trying to access the company intranet and is receiving an error stating
the website is not found. Which of the following tools would she use to determine if the
intranet server is online?

An alert needs to be sent to the administrator when the CPU stays above 90% for a period of
time. Which of the following tools would BEST be used to accomplish this?

A service call was opened for a thermal printer that has poor print quality. Which of the
following should the technician do FIRST?

Which of the following connectors is MOST commonly used for UTP cable?

A computer user, Joe, was surfing for information on a news site when he reported a screen
flicker and then a pop-up appeared on his screen stating the computer was infected with a
virus. Joe noticed the title of the pop-up was not from his installed antivirus. Which of the
following BEST describes this infection?

A customer calls and states the new plasma display they just received has yellow spots all
over the screen. Which of the following is the MOST likely cause of this issue?