A technician is asked to repair a broken Ethernet jack in a conference room. Which of the
following tools would the technician use when repairing the wall jack?

Which of the following describes the function of a switch in a network?

Which of the following threats changes system functionality at the operating system level for
a malicious purpose by gaining administrative access after being installed by a user?

A user states their Windows XP desktop PC fails to boot to the Windows logo. Which of the
following tools could a technician use to help diagnose if there is a pre-boot failure?

A user with a USB printer would like to print from more than one computer. Which of the
following features should be used?

A technician is repairing a printer in the payroll department that includes employees’
sensitive information. Which of the following should the technician do with the printed
sensitive information documents that were used for testing?

Ann, a small business owner, would like to implement wireless networking for her business
but wants to be sure the wireless is ONLY accessible from within her business’ premises.
Which of the following would BEST accomplish this?

A user’s computer will not boot. A technician notices four indicator lights on the backside of
the computer. Two of the lights are green, and two are amber. Which of the following
documentation should the technician read to determine what the lights are indicating?

Which of the following is the MAXIMUM number of 10Mb audio files that a user can store on
a CD-RW?

A technician has replaced a riser inside a server and the riser is failing again after reboot.
Which of the following should have been used when initially replacing the riser?