An employee receives a phone call inquiring about company information. This is an example
of which of the following?

A service technician is installing a second hard drive on a desktop PC running Windows 7.
The second hard drive is the same make and model of the first hard drive. The technician
would like to provide data redundancy. Which of the following should the technician use to
accomplish this?

A laser multi-function device in an office is able to scan documents, but users are reporting
that when they try to make copies they receive an error. Which of the following
troubleshooting steps should a technician try FIRST?

The technician has identified prohibited content on a PC. Which of the following would be the
FIRST action that the technician should take?

Joe, a new employee, requests to receive Exchange based company email on his tablet
device. Which of the following can a technician enable to BEST secure his Exchange
account to ensure the email account is not compromised in case his device is lost or stolen?

A technician is trying to troubleshoot an issue on a Windows 7 computer remotely, but is
unable to PING the computer. The technician verified that the computer is turned on, has
network connectivity, and can get to the Internet. Which of the following is MOST likely the
issue?

When installing a laptop at a desk that will be using stationary dual monitors, which of the
following ports should be used? (Select TWO).

A customer would like to upgrade their onboard fast Ethernet connection to connect to their
new gigabit network at the gigabit speed. Which of the following will enable them to do so?

Which of the following is a common component found on ultra thin laptops and tablet
devices?

A technician notices a computer is overheating after 30 minutes of use. Which of the
following is the MOST likely cause?