Joe, an end user, has reported that his computer is extremely slow for several minutes after
logging in. He has noticed that many unnecessary programs automatically start when he
logs into his computer. Which of the following tools could the technician use to prevent the
unnecessary programs from starting automatically when Joe logs into his computer?

A customer states their laptop screen is very dim. In order to avoid going to the client site,
which of the following is the FIRST action the customer should perform?

A technician has been asked to install a printer on a Windows 7 machine. Through which of
the following Control Panel utilities will the technician install the printer?

Which of the following networking standards can operate at two different channel widths on
the same spectrum simultaneously?

Which of the following boot methods would a technician use to BEST install an image from
an optical media onto a new computer?

A customer says they cannot access the network printer. The technician cannot PING the
printer from their location. Which of the following should be the NEXT step in troubleshooting
this issue?

A technician has been asked to share a laser printer amongst the users in an HR workgroup.
The printer will need to be accessed from distances up to 200 feet through no more than one
to two, hollow, dry board walls. Which of the following methods should be used?

Which of the following describes the process laser printers use to secure toner to paper?

Joe, a user, receives a spam email supposedly sent from a coworker’s email address asking
for money. This is an example of which of the following common security threats?

A customer states that another technician just removed some viruses and now they are not
able to connect to websites such as Windows Update, but are able to connect to others.
Which of the following is the MOST likely cause of the issue?