A technician is preparing to perform a processor upgrade on a critical company server.
Which of the following precautions should be taken FIRST before performing such work on a
system? (Select TWO).

A surge suppressor is only capable of providing protection against which of the following
environmental hazards?

Joe, a user, is reporting he cannot start an Internet browser. Which of the following
commands is MOST likely to resolve this issue?

A technician is troubleshooting a PC that is not completing POST and merely provides an
audible beep code. Which of the following should be the FIRST item checked?

Which of the following devices uses both light and a lens to facilitate data warehousing?

Which of the following expansion cards would provide support for additional internal
storage?

A technician is responding to a user reporting corrupted files. Which of the following should
the technician do to determine the problem?

A user has an external hard drive which they forget to unplug before booting their machine.
Each time this happens, an error shows on the screen which states “Boot sector missing –
reboot to try again.” Which of the following would be the BEST way to resolve this?

Activity logs show a large amount of data downloaded from a company server to an
employee’s workstation overnight. Upon further investigation, the technician identifies the
data as being outside the scope of the employee’s regular job functions. Which of the
following steps should the technician take NEXT?

In a laser printer, which of the following components uses heat to apply the toner onto the
page?