A user receives the following email message:
From: IT Department
To: Joe User
Subject: Email quota exceeded.
Your mailbox has reached the maximum size. Your account will be suspended unless you
provide the IT department the following required information:
Username:
Password:
This an example of which of the following?

A technician is diagnosing a PC running Windows 7 which has been affected with an
“NTLDR is missing” error message. Which of the following command line tools would BEST
resolve the problem?

A home user’s PC has an over-clocked CPU with a relatively small heat sync, small fans on
the 800W power supply, and a high-end video card. Which of the following is the
recommended solution that will manage heat more effectively?

Which of the following is the proper way to remove a PCMCIA card from a laptop running
Windows XP?

Joe, a customer, called and stated that since a virus was removed from his PC, Windows is
now displaying errors about damaged system files. Which of the following tools should be
used to correct the issue?

A user reports that people are receiving emails from their account that the user never sent.
Which of the following security measures would BEST resolve the problem?

Which of the following wireless standards operates at 5GHz? (Select TWO).

Which of the following components would MOST likely be utilized in a virtualization server?
(Select TWO).

Ann, a user, reports that a newly purchased laptop is only showing 65GB total on the C.
drive, but she purchased a 100GB hard drive. Which of the following is MOST likely the
cause of this difference?

A technician is repairing a workstation that exhibits random reboots at odd times of the day.
Which of the following should be performed FIRST when troubleshooting the issue? (Select
TWO).