When a technician suspects prohibited activity on an organization’s network or computers,
which of the following is the FIRST step they should take?

A technician realizes the problem a customer is having before the customer is done
explaining all the symptoms. Which of the following is the BEST action for the technician to
take?

Joe, a user, should be aware of his surroundings when Windows boots. Which of the
following tools would BEST be used to disable some programs from automatically starting
when the computer is booted?

A user calls the helpdesk and states that they suddenly cannot connect to the Internet or any
other network resources. The user is on a company network that uses DHCP. The
technician runs IPCONFIG from the command prompt and the PC has an IP address of
0.0.0.0. Which of the following steps should the technician perform FIRST to troubleshoot
this issue?

A customer wants to be able to archive a large 15 to 20 GB project to optical media using a
single disk. Which of the following should a technician recommend?

Which of the following is the FIRST step a technician should take to replace a network
printer?

Joe, a user, should be aware of his surroundings when using a portable device to ensure
that which of the following does not occur?

A user reports that the desktop PC shuts down 10 minutes after turning it on in the morning.
When the technician moves the PC, it sounds like there are loose parts sliding around in the
case. Which of the following is the MOST likely explanation for the PC shutting down?

Which of the following printer types requires calibration to ensure the nozzle is adjusted to
print properly?

In which of the following situations is it appropriate for an IT service provider to make copies
of a customer’s confidential data?