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Which of the following should the technician perform to resolve this issue without any data loss?

A technician is tasked with upgrading a network card on a Windows 7 Professional PC. The
technician installs the network card, loads Windows XP drivers that came with the network
card, and reboots the PC. Upon rebooting, the computer blue screens and the technician
cannot get the computer to boot up properly. Which of the following should the technician
perform to resolve this issue without any data loss? (Select TWO).

Which of the following commands should the helpdesk technician use to resolve this issue?

A user calls the helpdesk and states that they are receiving an IP conflict error on their
computer. The user is on a company network that uses DHCP. The technician verified the
PC is using DHCP to obtain TCP/IP settings.
Which of the following commands should the helpdesk technician use to resolve this issue?
(Select TWO).