Laser printers and thermal printers both use a heating element to function. Which of the
following differentiates them?

Which of the following typically cannot be upgraded in a laptop?

A technician is diagnosing a computer receiving the following message upon boot: “RAID
degraded.” Which of the following is MOST likely the cause of such an issue?

A user’s laptop has died but the hard drive is still functioning. Which of the following is the
BEST way for the user to still access and edit all of their data?

When referring to laser printing, which of the following describes the development process?

A user calls the helpdesk because a solution that was previously suggested by another
technician did not solve the user’s issue. Which of the following is the MOST appropriate
response?

Which of the following storage types would be MOST resilient to physical drops and damage
within a laptop?

Which of the following is the BEST way to get rid of dead pixels on a laptop screen?

Which of the following would MOST likely be found on a docking station versus a port
replicator?

A user calls to report that a notice keeps appearing on their screen whenever they try to pull
down video clips from a website. The notice says “This category is being blocked because it
is streaming media. Please click continue to use your assigned quota time”. The technician
is aware that a new web filtering application was recently implemented which assigns a 120
minute quota on streaming media and a message appears allowing the user to continue.
Which of the following is the BEST response for the technician to give the user?