A user reports that a thermal printer is leaving the same part of every printed label blank.
Which of the following steps should the technician perform FIRST?

A technician encounters prohibited materials on a computer located in a common area that
is used by several employees. Which of the following should be done FIRST?

A worker from a branch office goes to the main office for a meeting. They plug their laptop
into a couple of wall jacks and do not get network connectivity. Which of the following should
the technician check to resolve this issue for the employee?

A user’s CRT display is not displaying colors correctly. Turning the display to the right or left
sometimes temporarily corrects the problem. Which of the following should the technician
check?

Which of the following is the MOST common connection type for external CD-ROM drives?

A technician is preparing to install a new wireless printer for use in an environment with
several wireless networks installed. Which will be used to determine the wireless network
that the printer will be available from?

A technician receives a trouble ticket stating that a user is receiving error messages on their
computer. When the technician arrives at the computer, it is now working with no error

messages being displayed. Which of the following should the technician use to determine
what the error message was?

A laser printer is producing completely blank sheets. Which of the following processes
should the technician check FIRST?

A user already has 2 RAM modules in a 64-bit Windows 7 PC. Each is a 1GB DDR-PC1600
RAM module. The user has 2 additional RAM modules that are each 2GB DDR-PC800.
Which of the following is true about the PC after installing the additional RAM modules?

Which of the following RAM modules has a PC rating of 10600?