A technician just finished replacing a laptop screen, and upon first boot notices that the
screen provides a very faint but darkened image which cannot be adjusted. Which of the
following was MOST likely left unplugged after replacement?

Which of the following can be used to change fan speeds?

A technician is dispatched to repair a computer that appears to boot correctly, except no
video output is being displayed. No beep codes are given by the computer, but drive activity
lights and keyboard lights work correctly. The technician decides that the video card may be
defective and removes it from the computer, expecting the computer’s POST process to
provide beep codes with the card removed. Instead the computer boots properly. Which of
the following is MOST likely the cause?

A user tries to connect to the Internet using a dial-up modem and receives a “No dial tone
detected” message. Which of the following is the FIRST thing the technician should check to
troubleshoot the issue?

A laptop user has asked a technician to purchase a device that allows for central connection
of multiple external devices. The user is cost-sensitive, so they would like a device that does
not provide power to the laptop during usage. Which of the following items would BEST fit
the user’s needs?

A client wants to take their old VCR tapes and put them on a DVD. Which of the following
expansion cards would need to be installed in a computer to perform this task?

A user receives an email seemingly from the director of the company’s IT department. The
user however notices that the content of the email is asking for information specifically
forbidden to be shared with anyone. This type of interaction is known as which of the
following?

A technician is using the troubleshooting theory to help resolve a problem that is occurring
with a client’s machine. The technician has verified system functionally. Which of the
following is the NEXT step in the troubleshooting theory?

A small computer repair office has carpeted flooring. Which of the following accessories
would BEST prevent against random electrical static damage?

Which of the following 802.11 standards has the MAXIMUM throughput of 11 Mbps?