iOS version 5.0 allows for all data to be synchronized and backed up to a computer with
iTunes via which of the following methods? (Select TWO).

A critical server was replaced by the IT staff the previous night. The following morning, some
users are reporting that they are unable to browse to the Internet upon booting their
workstations. Users who did not shut down their workstations the previous day are able to
connect to the Internet. A technician looks at the following report from a workstation with no
Internet connectivity:
IP Address: 192.168.1.101
Netmask: 255.255.255.0
DHCP Server: 192.168.1.1
DNS Server: 192.168.1.2
Default Gateway: 192.168.1.1
Given the above report, which of the following is the cause of why some workstations are
unable to browse the Internet?

A technician is troubleshooting a desktop system that is shutting down randomly after short
time periods. After accessing the system BIOS, the technician checks various data from the
motherboard sensors. Which of the following would indicate an issue with the system?

Which of the following devices is necessary to provide power to a laptop LCD screen?

A technician is working on a consumer computer that has multiple virus infections. The end
user states that all of their data documents are stored on a backup drive. Which of the
following methods are commonly available to do a clean install and return the computer back
to factory condition? (Select TWO).

Joe, a technician, receives an error message on his tower PC just after POST which reads:
“WARNING! Your drive is about to fail. Please back up your data and run full drive
diagnostics.”
Which of the following is generating this error message?

A customer reports that when they try to boot their desktop computer and have their MP3
player attached, it fails to boot. When the MP3 player is not attached, the computer boots
properly. Which of the following will correct this issue and allow the computer to boot with or
without the MP3 player attached?

A user would like to share a local USB printer with several users in the office. Which of the
following methods would BEST accomplish this?

A customer calls and states that they are getting a lot of pop-ups and the new antivirus they
just downloaded is not helping. Which of the following is the MOST likely cause of the issue?

Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since the
Windows installation has been corrupted and does not boot, Ann plugs the drive into a
bench system to attempt a recovery. After trying to access the drive on the bench computer,
the following message is displayed. “Access Denied. Please Enter Encryption Password.”
Which of the following is the reason that this error is displayed?