A client has asked a technician about drive sanitation and wants to know what the difference
is between overwriting a drive and formatting a drive. Which of the following would be the
BEST response from the technician?

Which of the following should a technician do FIRST after receiving a call from a customer
asking for assistance?

A technician has installed a digital display. Which of the following is TRUE about the native
resolution of a digital display?

Which of the following common security threats could be occurring when a user receives an
email with a link to login and change their username and password?

Which of the following BEST describes the security term known as tailgating?

Which of the following would be the BEST response a technician should give a customer
who inquires about how long it will take to repair their PC?

Which of the following describes the use of the DNS protocol as it relates to a TCP/IP
network?

A customer calls and states their display is very dark even with the brightness settings at
maximum.
Which of the following is the MOST likely cause of this issue?

A user is reporting that they are clicking on search results and being redirected to the wrong
sites. Which of the following should a technician check FIRST?

After having difficulty printing, a user, Joe, informs a technician that the print server needs to
be reset because there are a number of documents pending in the printer on the control
panel. The technician understands that the real solution is to clear a paper jam. Which of the
following is the MOST appropriate response the technician should give Joe?