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Which of the following is the MOST secure option that a technician could implement to resolve this issue?

A user installed a new SOHO router and new wireless NICs to increase their transmission
speed from 802.11b to 802.11g with the manufacturer’s default settings. The user lives in an
apartment building and is still experiencing slowness to the Internet after the installations.
Which of the following is the MOST secure option that a technician could implement to
resolve this issue?

Which of the following steps should the technician perform NEXT to troubleshoot this issue?

A technician replaced a video card on a desktop PC. The technician powers on the PC to
install the device drivers. The PC boots up and goes through the POST, but the screen goes
black when trying to boot the operating system. Which of the following steps should the
technician perform NEXT to troubleshoot this issue?