The helpdesk technician has been tasked to reinstall the OS on a desktop and has already
inserted the OS install disk in the CD-ROM. Which of the following would MOST likely need
to be configured within the BIOS to continue reinstalling the OS?

While using an application on a Windows XP desktop PC, a BSOD appears. Which of the
following should the technician select upon reboot to troubleshoot this issue?

Which of the following common security threats could be occurring when a user calls and
requests his co-worker’s password?

Which of the following cable types has a MAXIMUM transfer speed greater than 1 Gbps?

A user is requesting assistance in building a custom made PC for home theater use to
connect to their existing large LCD screen. Which of the following components should MOST
likely be recommended? (Select TWO).

A Windows desktop PC user states that they have sent several print jobs to their locally
connected printer, yet none have printed. The printer has no error conditions on the control
panel. Which of the following should the technician do FIRST in troubleshooting this
problem?

When securing a small office home office (SOHO) that has empty cubicles with unused
network ports, which of the following can be used to secure ONLY the unused ports?

RG-59 is a designation for which of the following cable types?

Which of the following devices might need drivers installed so that it can be recognized by
the operating system and function properly?

A user states that their old Windows XP notebook loses time when they power it off. Which
of the following items would address this problem?