A client has a computer that is infected with several viruses and spyware. Which of the
following should the technician perform FIRST before spyware removal?

A home user working outside an office reports that their laptop is no longer connecting to the
Internet. Which of the following would a technician recommend to check FIRST?

Which of the following types of RAM can be used in a dual channel configuration?

A technician has just finished installing a new NIC in a desktop. Which of the following
should the technician perform NEXT according to the troubleshooting theory?

A technician is trying to setup a non-domain user account on a workstation, but receives the
following error message “Password does not meet the complexity requirements.” Which of
the following utilities should the technician use to identify the criteria?

A technician installed a new docking station for a user and they have lost the ability to
connect to the network. Which of the following is the MOST likely reason?

Which of the following is the BEST protocol to use for securely transferring large files?

After replacing a motherboard on a customer’s laptop for a no POST issue, the technician
realizes that there is no wireless connectivity on the laptop. Which of the following should the
technician do FIRST?

In a SOHO wireless network, which of the following prevents unauthorized users from
accessing confidential data?

Which of the following expansion slots uses a serial connection?