A user receives a phone call from a person claiming to be from technical support. This
person knows the user’s name and that the user has Windows installed on their computer.
The technician directs the user to open Event Viewer and look at some event log entries to
demonstrate the effects of a virus on the computer. The technician also asks the user for
their user ID and password so that they can clean the computer. This is an example of which
of the following security threats?

A technician is not able to boot to Windows OS. A “Non-bootable device found” message
appears on the screen when the computer restarts. Which of the following is the MOST
possible cause of the error message?

Which of the following network devices uses NAT to convert private IP addresses into public
IP addresses?

A technician recently installed a new USB printer for a customer that is running Windows 7.
Windows automatically installed the drivers. When the user prints, the printout has a bunch
of symbols. Which of the following should the technician do NEXT?

A user has just purchased a wireless router for their home. Which of the following should be
done to BEST secure the router from unauthorized access? (Select TWO).

A printer is not pulling paper out of the paper tray. Which of the following is the MOST
possible cause of the problem?

Which of the following would BEST protect equipment from power spikes?

A company recently had a security breach and is now required to ensure that all data is
removed from a PC once it leaves the building. Which of the following should the technician
perform?

A user is experiencing slow performance with their computer. A technician suspects the
computer has a virus and runs antivirus software. A virus is found and removed, but the
performance issue is not resolved. Which of the following should the technician perform
NEXT?

Which of the following connector types is found on coaxial cables?