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what the instructor could have done to better control this situation?

An instructor is teaching a one week web design class. On the first, day many of the learners asks the
instructor questions pertaining to the material that the instructor is not familiar with. The instructor
tells them the answers will be provided the next day. The second day of the class the learners bring
up more questions about the material and ask about yesterday’s questions. The instructor does not
have the answers and the learners lose confidence in the instructor’s expertise in the subject. Which
of the following BEST describes what the instructor could have done to better control this situation?

Which of the following describes the correct non-verbal communication that the instructor should have in this

While teaching a class two learners are constantly having difficulties with the material, and ask the
instructor questions after every lecture. They are always the last two to finish any exercises. Many of
the learners start noticing how frustrated the instructor is getting with the two learners, and
comment on how the instructor’s gestures are negative towards the two learners. Which of the
following describes the correct non-verbal communication that the instructor should have in this
situation?